FedSender - Technical FAQ

Can I use FedSender, even if my organisation is not a member of the G-Cloud ShaD?
If my organisation is a member of G-Cloud ShaD, how do I get FedSender?
What is the difference between FedSender and FileSender?
Does FedSender work on a tablet or smartphone?
Is it possible to send multiple files at the same time?
What are the general recommendations?
How long does my file remain available for download by the recipient?
I interrupted the uploading of a file. Do I have to start again?

About security

Is FedSender GDPR compliant?
How long do you store my personal data?
Are the hosted files secure?
I sent the file to the wrong person, can I cancel my download link?
My file expired, can I recover it again?
Why my data encrypted?
If my file is encrypted, how can the recipient access the content?
How secure is the encryption?
What is end-to-end encryption?

About the interface

How can I connect to the FedSender interface?
How can I change the interface language?
How can I see if my file has uploaded successfully?
Can I see the summary of my sent items on the interface?
Can I check the timeline and status of my sent items?
Can I send a reminder to the recipient?
Can I extend the validity of a transfer over time?
Can I add recipients when sending a file?

Can I use FedSender, even if my organisation is not a member of the G-Cloud ShaD?

No, you need to log in via G-Cloud ShaD to connect to the service.

If my organisation is a member of G-Cloud ShaD, how do I get FedSender?

FedSender is a paid service. Please contact your local IT manager so that they can get in touch with our customer service department.

Once your institution has agreed and signed the contract, you will have access to FedSender.

What is the difference between FedSender and FileSender?

Whereas FileSender is an application for member institutions of the Belnet R&E Federation, FedSender is for government institutions that are members of the G-Cloud ShaD. Belnet FedSender is a paid service. The allowance, per submission and per user, is 250 GB for FedSender versus 5 TB for FileSender.

Does FedSender work on tablet or smartphone?

If your browser is recent and current, it works. However encryption is not guaranteed.

Is it possible to send multiple files at the same time?

Yes, you can send up to 100 files at the same time (but you are limited by the maximum volume of 250 GB per transfer; the allowance is 250 GB per submission and per user).

What are the general recommendations?

  • We recommend using the latest version of Firefox, Chrome or Safari as these web browsers are known to be secure and reliable.
  • Please disable your ad-blocker or no-JavaScript extension for https://fedsender.belnet.be.
  • Please use a wired connection (or Wi-Fi connection where you have a strong signal) for uploading or downloading big files (>1GB).
  • File encryption is not supported by Internet Explorer but supported by Edgemium.
  • File encryption may or may not work on smartphones or tablets. 

How long does my file remain available for download by the recipient?

7 days as standard, but you can choose a period between one day and 60 days.

I interrupted the uploading of a file. Do I have to start again?

No, you can pause the upload and resume it later. However, recovery is not always possible.

About security

Is FileSender GDPR compliant?

Yes, FedSender is GDPR compliant.

How long do you store my personal data?

No personal data is stored by FedSender, with the exception of the information required for the transfer itself, i.e. the e-mail address and IP address, which is kept for two months after the expiry of the submission. Login and authorisation is done via G-Cloud ShaD. See page dedicated to confidentiality on the interface.

Are the hosted files secure?

Yes, the servers are owned and managed by Belnet, in accordance with the highest security standards.

I sent the file to the wrong person, can I cancel my download link?

Yes, you can remove the recipient or the transfer at any time.

My file expired, can I recover it?

No, the file is deleted from the server with no way of recovering it.

Why are my data encrypted?

The encryption of data adds a layer of security in case someone gains access to our servers. There is a limit of 2 GB per file maximum for the encryption. Encryption is not supported at all by Internet Explorer but supported by Edgemium

If my file is encrypted, how can the recipient access the content?

You have to send the encryption password to the recipient by SMS or phone.

How secure is the encryption?

We use an end-to-end AES-GCM encryption.

What is 'end-to-end' encryption?

Encryption and decryption are done locally in the users browser. Only the encrypted files are sent and stored on our server. 

About the interface

How can I connect to the FedSender interface?

Via the FedSender interface, click on Login. Select your institution and use the login details of your institution to identify yourself.

How can I change the interface language?

Click on "My profile" in the top left menu and you can change your language.

How can I see if my file has uploaded successfully?

You can choose to receive a report after each step of the process, and you have access via the portal to the status of the files and downloads. At the end of the upload, there is a small pop up and the file that has been uploaded appears in your upload.

Can I see the summary of my sent items on the interface?

After sending, click on the little '+' and you can view your transfer.

Current available transfers

Can I check the timeline and status of my sent items?

There is a follow-up to your sending status, available on the "My Transfers" section if you click on "See the transfer logs" button.

Transfert Audit

You can also focus your follow-up on the recipient's activities and on a specific file. In both cases, click on the arrow pointing to the left.

Recipients

Can I send a reminder to the recipient?

Yes, click on the "Send a reminder" icon.

Can I extend the validity of a transfer over time?

It is possible to extend the period of availability of a file by 5 days and then by 3 days. To do that, click on the calendar icon in the "action" column.

Can I add recipients when sending a file?

If the transfer is still live, it is still possible to add recipients via the interface. To do that, click on the envelope icon in the "action" column.


 

Access to the FileSender interface

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