Digital Certificates Service - Admin FAQ

About the new provider Sectigo:

From 1st of May, Sectigo is your new Digital Certificates provider.

Do I need to register my institution on Sectigo?
Do I need to retype all my domains?
Do I need to revoke my DigiCert's certificates?
How do I migrate my certificates from the old provider DigiCert to Sectigo?
What impact does this change have on my bill?
Where can I find technical information about the new interface?

General administrative questions:

How can I get the service?
Who can subscribe to the service?
Who can I contact in case of problems?
How do I cancel the service?

Do I need to register my institution on Sectigo?

No, Belnet has transfered and made validated your organization's details for you already.

Do I need to retype all my domains ?

Belnet has transfered all your previously recorded domains for you already. Unfortunately you still have to add the wildcard version for these domains (eg *.mydomain.be).

Next you need to proceed to Domain Control Validation (DCV) for each domain yourself as it is something we cannot do for you to prove ownership of a domain.

Do I need to revoke my DigiCert's certificates?

No, all your DigiCert's certificates still valid, will remain till their expiration's date.

How do I migrate my certificates from the old provider DigiCert to Sectigo?

You cannot migrate certificates. You need to create new certificates using Sectigo's interface. Please, note that all your DigiCert's certificates still valid, will remain till their expiration's date.

What impact does this change have on my bill?

The prices for the Digital Certificates Service will remain unchanged in 2020.

Where can I find technical information about the new interface?

Find the manual written by Belnet and more technical information about the Sectigo interface on the Technical FAQ page.

How can I get the service?

  • Contact our Belnet Service Desk servicedesk@belnet.be. (Don’t forget your acronym).
  • Send 2 completed and signed copies of the DCS agreement to Belnet Customer Relations Team at WTC III - Boulevard Simon Bolivar, 30 - B2 - 1000 Brussels.

Who can subscribe to the service?

To be able to obtain the DCS service, your organization should meet all of the following requirements:

  • Your organization must be a Belnet customer.
  • You need to be a local user of the organization who is able to manage servers within its organization’s IT infrastructure.
  • The certificate signing requests (CSR) must be exclusively approved by the customer’s local administrator.
  • You must comply with the policy rules established by GÉANT TCS (Trusted Certificate Service) as well as those established by Belnet (including Belnet’s acceptable use policy).

Who can I contact in case of problems?

  • For technical problems, open a ticket at "Sectigo Support Ticket". Start your subject with "NREN Belnet -Géant", and provide your certificate order number if possible.
  • For contract problems, contact the Belnet Service Desk in order to speak with your account manager.

How do I cancel the service?

  • At the end of this one-year period, both PARTIES may terminate the agreement at any time, subject to a period of notice of three months minimum after notification by registered letter.
  • This termination will take effect on 1 January of the year following the delivery of the notice in the current calendar year.

Copyright © 2020 Belnet.