Result of the survey on our Service Desk and NOC

At the end of 2019, we asked our customers about their use and their expectations with regard to our Service Desk-NOC and its future. It was not a satisfaction survey. We thank the participants in this survey, the results of which are essential for the continuous improvement of our Service Desk-NOC.

Among the main findings we noted that:

  • 75% of respondents declare that their organization has IT services running 24/7
  • 12% of respondents have already contacted SD-NOC outside office hours for business and administrative matters, but 75% would agree that they can only do so during business hours and days.
  • 66% of respondents have already contacted the SD-NOC outside of office hours to request technical information or assistance with one or more services. 65% of them wish to be able to continue to do so outside working hours and days.57% of respondents have already contacted the SD-NOC outside office hours to report an incident. 68% of them wish to be able to continue to do so outside working hours and days.
  • 57% of respondents have already contacted the SD-NOC outside office hours to report an incident. 68% of them wish to be able to continue to do so outside working hours and days.
  • 83% of respondents declare that their organization has a Service Desk for its own needs. With the exception of one organization, all have an internal Servicedesk.
  • 46% of respondents refuse that communications with the SD-NOC take place only in English.

Would you like to see the Service Desk-NOC survey in detail?

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