Who can sign up to the eduVPN service?
How do I get the service once I sign the contract?
Does my organisation have to be a member of the Belnet R&E Federation to benefit from eduVPN?
What processing of personal data applies to this service?
How are the prices calculated?
Who do I contact if I encounter a problem?
How can I cancel the service?
Who can sign up to the eduVPN service?
Research and education organisations (universities, colleges, research centres, hospitals, etc.)
How do I get the service once I sign the contract?
- The customer contacts the service desk, which opens a ticket
- Our technical team asks you for some details
- The Networks team will contact you.
At this point you can provide more information about the VPN connection user profiles you would like Belnet to configure for you.
Does my organisation have to be a member of the Belnet R&E Federation to benefit from eduVPN?
eduVPN also integrates easily with different identity management systems like LDAP, SAML, … Your organisation is therefore not required to be a member of the Belnet R&E Federation. However, it is much easier to use the federated IdP server.
What processing of personal data applies to this service?
You can view the details of our policy for the processing of the personal data of registered users of the eduVPN client on this page.
How are the prices calculated?
Prices are calculated according to your needs. There is no licence fee.
Who do I contact if I encounter a problem?
- Contact your account manager or technical advisor via our service desk.
- Ask your question via the "Add a question" button at the top right of your page.
How can I cancel the service?
At the end of this one-year period, both PARTIES may terminate the contract at any time, subject to a notice period of a minimum of three months after notification by registered letter.
This termination will take effect on 1 January of the year following the delivery of the notice during the current calendar year.