Contractual contact persons known to Belnet can contact us through the Service Desk via a single e-mail address and a single telephone number:
Mail: servicedesk@belnet.be
Telephone: 02 790 33 00
If you contact the Belnet Service Desk, you should have your acronym to hand. The acronym can be found on your contract.
In order to guarantee a quality service, you will receive a ticket number for each request you make. Each time you contact the Belnet Service Desk to obtain information about your request, you must mention the ticket number relating to this request.
When do I have to contact the Belnet Service Desk?
Contractual contact persons known to Belnet can contact the Belnet Service Desk by e-mail or by logging in to the portal:
Incidents – 24/7
You can contact the Belnet Service Desk 24/7 in case of:
- Interruption of your Belnet connectivity.
- Interruption of one or more Belnet services.
(24/7 response for all incidents reported by phone, even after hours)
(Next business day response for incidents reported by email outside of business hours)
Commercial and administrative questions - working days (9 a.m - 5 p.m)
During office hours you can contact us for :
- Installations, upgrades or other changes to your connection and other related services that do not affect your connectivity.
- Administrative changes
- All commercial issues
- Technical questions about the Belnet network.
- Technical questions or comments regarding the use of Belnet services, where there is no impact on the services you are already using.
Some tips
- Always keep your acronym and/or ticket number to hand.
We advise you to send your letters in plain text. - We also ask you to use a short subject line in your correspondence.
- We may not be able to process large files sent to us by post. Belnet R&E Federation member organisations can send these large files via FileSender.