As a service organisation, Belnet places great importance on quality and customer satisfaction. In order to closely monitor this satisfaction, we will measure our Net Promoter Score (NPS) on a regular basis from now on. The February NPS survey has already attracted a considerable number of responses.

Belnet is currently working on implementing a Service Improvement Programme to improve the resilience of our network to cyber-attacks. Our Technical Director Dirk Haex explains why it is crucial that the entire Belnet community is engaged with this task.

A number of improvements have been made since mid-March to allow you to better manage your Belnet guestroam app

A new dynamic procurement system that went into operation in June 2021 facilitates the search for the most suitable leased line to a gateway on the Belnet network. In addition, Belnet has launched a new framework agreement for WAN connectivity in order to connect and provide connectivity to the various federal sites as efficiently as possible.