Belnet Leased Line - Admin FAQ

How can I get a Belnet Leased Line?
Who can subscribe to the service?
What processing of personal data is carried out for this service?
How long does it take to get the service?
How often do you invoice?
How can I cancel the service?

How can I get a Belnet Leased Line?

1. Contact our Belnet Service Desk via servicedesk@belnet.be (don’t forget your acronym if you are already a customer). The Service Desk will put you in contact with our Customer Relations Team.
2. The Account Manager will listen to your demands and propose a meeting if necessary.
3. During the meeting, the Account Manager defines the client’s requests and the client’s technical specificities. If you need more technical information’s, the Account Manager will propose you a meeting with a Technical Advisor.
4. If you are interested, the Account Manager will ask you to fill in a form with information regarding your entry point (address, server room, floor etc.) and the capacity needed.
5. This form is then sent to our suppliers in a call for tenders. This process takes between 4 to 6 weeks.
6. When we receive all the offers from our suppliers, you will receive our proposal with the cheapest price and best delivery time.
7. If you agree to our proposal, you will have to sign the document and send it back to us (a simple scan is enough).
8. The account manager will ask you to sign an agreement. If you agree, you will have to send 2 completed and signed copies of the agreement to:
   
   Belnet Customer Relations Team
   WTC III, Boulevard Simon Bolivar, 30 B-2
   1000 Brussels.

9. After we receive the signed proposal, we will start the purchasing process and implementation.

10. The Account Manager will come back to you when everything is operational.

Who can subscribe to the service?

R&E and administration organizations can subscribe to the service.

What processing of personal data is carried out for this service?

You can view the details of our Policy for the processing of personal data in connection with Belnet Leased Line (which is connected with the Connectivity convention) on this page.

How long does it take to get the service?

This depends on the operator who wins the call for tenders, between 0 and 150 days. On average, it is 60 days.

How often do you invoice?

We invoice every quarter, along with the rest of your connectivity services.

How can I cancel the service?

There are two possibilities:

You order a fixed contract of lasting 4 years:

• You can only cancel your Belnet Leased Line at the end of the 4 years period, by giving notice 3 months before the expiration date.
• If you decide to cancel the Belnet Leased Line during the contract, you will have to pay a termination fee equal to the remaining months on the contract.

You order a variable contract of 4 years, with a minimum of 12 months:

• You can cancel your Belnet Leased Line anytime (after the first 12 months) by giving notice 3 months before the expiration date.
• No termination cost will be invoiced.