As a service provider, we believe it is important to always provide you with the best possible quality. In order to guarantee the stability of our network and our services during the Christmas period, we plan a network freeze as every year.
You can find below all the useful information concerning our network freeze period and the week our offices are closed.
Network Freeze - December 15, 2022, to January 9, 2023, inclusive
As every year and in order to avoid any problem, we will proceed to a freeze period between Thursday, December 15, 2022, and Monday, January 9, 2023. This means that our network will be available at all times, but we will not upgrade or implement any new services during this period.
Closure of our offices - December 24, 2022, to January 1, 2023, inclusive
Moreover, during the closure of our offices, between Saturday 24th, 2022 and Sunday 1st of January 2023 included, we will be accessible in case of technical incident. For more generic requests (administrative, commercial or non-urgent technical requests), these will be processed when our offices reopen on Monday, January 2, 2023.
How to contact us during this period?
Technical incidents - what to do?
In the event of an interruption of your connectivity and/or disturbances in Belnet services, contact the Belnet Service Desk:
- By phone: 02 790 33 00 (24/7)
- By e-mail: firstname.lastname@example.org (9a.m.-5p.m).
In case of a major incident, you can find all information on our status page.
Commercial and administrative questions
Your commercial and administrative questions will be answered as of the reopening of our offices on Monday, January 2, 2023.
Technical support for Belnet services (except incidents)
Technical support from Belnet Services will be limited to urgent issues (see technical incidents). However, you can continue to send us your non-urgent technical requests. These will be processed as of Monday, January 2, 2023.