Result of the survey on our Service Desk and NOC

Among the main findings we noted that:

• 75% of respondents declare that their organization has IT services running 24/7
• 12% of respondents have already contacted SD-NOC outside office hours for business and administrative matters, but 75% would agree that they can only do so during business hours and days.
• 66% of respondents have already contacted the SD-NOC outside of office hours to request technical information or assistance with one or more services. 65% of them wish to be able to continue to do so outside working hours and days.57% of respondents have already contacted the SD-NOC outside office hours to report an incident. 68% of them wish to be able to continue to do so outside working hours and days.
• 57% of respondents have already contacted the SD-NOC outside office hours to report an incident. 68% of them wish to be able to continue to do so outside working hours and days.
• 83% of respondents declare that their organization has a Service Desk for its own needs. With the exception of one organization, all have an internal Servicedesk.
• 46% of respondents refuse that communications with the SD-NOC take place only in English.