Temporary contact procedure between Christmas and New Year

Published on Mon, 12/13/2021 - 11:08

We inform you that we will not implement any upgrades or new services between Wednesday, December 15, 2021 and Monday, January 10, 2022. Please note also that our offices will be closed between Saturday, December 25, 2021 and Sunday, January 2, 2022. Our offices will reopen on Monday, January 3, 2022.

How to contact us during the holidays?

Technical incidents

In the event of a loss of connectivity and/or interruptions in Belnet services, you can contact the Belnet Service Desk 24 hours a day, 7 days a week.

  • By phone at 02 790 33 00 (24/7)
  • By mail: servicedesk@belnet.be (9h-17h)

In the event of a major incident, we remind you that you will find information on our statuspage.

Service adaptations - Commercial questions

Between 15/12/2021 and 10/01/2022, Belnet's services will be limited and no new services or upgrades will be implemented. Our offices will be closed between 25/12/2021 and 02/01/2022. Your requests will be processed from January 3, 2022.

Technical support for Belnet services (except incidents)

During the period mentioned above, the technical support of Belnet services will be limited to urgent problems (see technical incidents). During this period, you can continue to send us your urgent requests of a technical nature. These will be processed as from Monday, January 3, 2022.

Download our contact procedure in PDF

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