Temporary contact procedure between Christmas and New Year

 

 

 

We inform you that we will not implement any upgrades or new services between Thursday, December 19, 2019 and Monday, January 6, 2020. Please note also that our offices will be closed between Wednesday, December 25, 2019 and Wednesday, January 1 2020. Our offices will reopen on Thursday, January 2, 2020.

How to contact us during the holidays?

Technical incidents

In the event of a loss of connectivity and/or interruptions in Belnet services, you can contact the Belnet Service Desk 24 hours a day, 7 days a week

  • by phone at 02 790 33 00 (24/7)
  • by mail: servicedesk@belnet.be (9h-17h)

In the event of a major incident, we remind you that you will find information on our statuspage.

Service adaptations - Commercial questions

Between 19/12/2019 and 6/01/2020, Belnet's services will be limited and no new services or upgrades will be implemented. Our offices will be closed between 25/12/2019 and 01/01/2020. Your requests will be processed from January 2, 2020.

Technical support for Belnet services (except incidents)

During the period mentioned above, the technical support of Belnet services will be limited to urgent problems (see technical incidents). During this period, you can continue to send us your urgent requests of a technical nature. These will be processed as from Thursday, January 2, 2020.

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